Support
Support
If you have a problem with the Istanbul Card Show app or website, write to us and we will help.
Contact us
Send us an email. We usually reply within 2 business days.
If you are writing about the app, please include your device model and the app version so we can solve the problem faster.
Frequently asked questions
I cannot create an account
To create an account, use the email address you used when buying a ticket or the one entered for an attendee on a ticket. If the verification code does not arrive, check your spam folder. If you bought your ticket with a different email address, try that address. If the problem continues, email us.
I forgot my password
On the sign-in screen, tap “Forgot password?” and set a new password with the code sent to your email address.
I want to delete my account
You can delete your account in the app or by email. The steps, and what is deleted and what is kept, are explained on the Account Deletion page.
Why can’t I see my entry in a draw?
The entry condition differs by draw and is written in the draw in the app. For draws based on tickets, you need at least one paid ticket that has been scanned at the entrance (checked in); free tickets do not give an entry. A draw may be held earlier than its announced time and your entry is determined by the records at the moment it is held, so check in before the announced time. Entrance records can reach the app with a short delay. The full rules are in the Terms of Use.
I am not receiving notifications
Check in your device settings that notifications are allowed for the Istanbul Card Show app.
Prefer a form?
You can also reach us through the contact form.