Cancellation, Returns and Withdrawal

This page explains how orders placed in the istanbulcardshow.com store can be cancelled, how products are returned and how the right of withdrawal is exercised. It is based on Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Last updated: October 26, 2026

1. Cancelling an order

You can abandon an order before payment is completed simply by closing the payment page. Stock for orders whose payment is not completed is released shortly afterwards and nothing is charged.

To cancel an order after payment but before the product is shipped, write to [email protected] with your order code. Orders that have not yet been shipped can be cancelled, and the price (including the shipping fee, if paid) is refunded to your payment method within 14 days at the latest.

For orders that have already been shipped, the withdrawal provisions below apply.

2. Right of withdrawal and period

You may exercise your right of withdrawal within 14 days from the date you receive the product, without giving any reason and without paying a penalty. If your order is delivered in several parts, the period starts from delivery of the last part.

3. Return steps

Before the withdrawal period ends, send an e-mail to [email protected] with your order code, your name and a statement that you wish to withdraw (or send a written notice to Fenerbahçe Mah. Iğrıp Sk. No:13 Mükellef Teknoloji 34726 Kadıköy / İstanbul).
We will e-mail you the return address and a free shipping code.
Send the product back to us within 10 days from the date you sent your withdrawal notice. If possible, send it with its invoice and original packaging; this is not a condition, only a request to help the return be processed quickly.
Within 14 days at the latest from the date your withdrawal notice reaches us, we refund the price (including the shipping fee, if paid) to your payment method.

The return shipping cost is borne by the Seller; you pay no shipping fee when you ship with the code we provide. Depending on your bank’s processing time, the amount may take additional time to appear on your card statement.

4. When the right of withdrawal cannot be exercised

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised, in particular, for the following products:

products made to your specifications or personal needs, custom-made or personalised;
products whose protective elements such as packaging, tape or seal have been opened after delivery and which are unsuitable for return for health and hygiene reasons;
products that spoil quickly or may pass their expiry date;
products that, after delivery, are mixed with other products and by nature cannot be separated;
audio or video recordings, books, digital content and computer consumables whose packaging has been opened after delivery.

Products in these categories are stated in the product description. Cases in which the right of withdrawal cannot be exercised do not affect your statutory rights concerning defective products.

5. Defective or wrong product

If a defective, damaged or non-matching product (wrong product, size or colour) reaches you, write to [email protected] as soon as you notice, with your order code and photos of the product. Your statutory rights concerning defective goods (withdrawal, price reduction, free repair or replacement with a non-defective equivalent) are reserved.

For returns and exchanges due to a defective or wrong product, all costs including shipping are borne by the Seller.

6. Contact

For all notices about cancellation, returns and withdrawal: Croone Organizasyon ve Ticaret Limited Şirketi · [email protected] · +90 543 953 13 58 · Fenerbahçe Mah. Iğrıp Sk. No:13 Mükellef Teknoloji 34726 Kadıköy / İstanbul