Distance Sales Agreement

1. Parties

SELLER: Croone Organizasyon ve Ticaret Limited Şirketi, whose details are given below (the “Seller”).

MERSIS No: 0215069516600001
Trade Registry No: 1087351
Address: Fenerbahçe Mah. Iğrıp Sk. No:13 Mükellef Teknoloji 34726 Kadıköy / İstanbul
Tax Number: 2150695166
Tax Office: Göztepe
Phone: +90 543 953 13 58
E-mail: [email protected]

BUYER: the individual who gives their name, contact details and, for shipped orders, delivery address in the order form (the “Buyer”). The Buyer’s details are those entered by the Buyer when ordering and appear in the order confirmation e-mail. The Buyer is a consumer within the meaning of Law No. 6502.

2. Subject of the agreement

The subject of this agreement is the sale and delivery of the products ordered electronically by the Buyer from the istanbulcardshow.com store, whose features and sale price are stated in the order summary, together with the rights and obligations of the parties arising from that sale.

The main features of the products (name, options such as size or colour, and quantity) are shown on the product page and in the order summary on the payment page. Product images are for information only; colours may differ slightly depending on your screen settings.

3. Price, payment and invoice

Prices are in Turkish Lira (TL) and include Value Added Tax (VAT). Product prices, the shipping fee (if any) and the grand total are shown to the Buyer on the payment page before the order is confirmed; the total approved by the Buyer is the order price.

Payment is taken by credit or debit card through the Seller’s contracted payment institution / bank, with 3D Secure verification. Card details are neither seen nor stored by the Seller; they are processed by the payment institution. The order is not final until payment is completed.

The Seller issues an e-archive invoice in the name given by the Buyer when ordering and sends it to the Buyer’s e-mail address.

4. Delivery

For shipped orders, products are handed to the carrier within 1–2 business days after payment is confirmed. Transit time after dispatch depends on the carrier’s service terms and the delivery address. In all cases the product is delivered to the Buyer within 30 days at the latest from the date the order is confirmed.

Delivery is made only to addresses within Türkiye. The Buyer must enter the delivery address and contact details correctly and completely; the Seller cannot be held responsible for delays caused by incorrect or incomplete information.

Pick-up at the show: this option is offered during ordering when 30 days or fewer remain before the start of the Istanbul Card Show, and stays open until the show ends. The product is then handed over at the ICS stand at the show venue on show days against the order code and ID. No shipping fee is charged for pick-up.

If a product to be handed over at the show is not collected, the Seller contacts the Buyer; at the Buyer’s choice the product is sent free of charge by carrier or the price is refunded.

The Seller is responsible for damage that occurs in transit. If the Buyer notices that a parcel is crushed, torn or damaged, the Buyer is advised to have a damage report drawn up in front of the carrier’s courier or to refuse the parcel, and to notify the Seller without delay.

If performance becomes impossible, for example because a product is out of stock, the Seller informs the Buyer immediately and refunds the amount paid within 14 days at the latest from the notice.

5. Shipping fee

For shipped orders the fixed shipping fee is 120,00 TL (VAT included). Shipping is free for orders whose product subtotal is 3.000,00 TL or more. No shipping fee is charged for pick-up. The shipping fee is shown separately on the payment page and in the order summary.

6. Right of withdrawal

The Buyer has the right to withdraw from the agreement within 14 days from the date of receiving the product, without giving any reason and without paying a penalty. If the products in an order are delivered separately, the period starts from delivery of the last product.

The right of withdrawal is exercised by notifying the Seller before the period ends, by e-mail to [email protected] (stating name, order code and the withdrawal statement) or in writing to Fenerbahçe Mah. Iğrıp Sk. No:13 Mükellef Teknoloji 34726 Kadıköy / İstanbul.

After the withdrawal notice reaches the Seller, the Seller sends the Buyer the return address and a shipping code by e-mail. The Buyer returns the product to the Seller within 10 days from the date the withdrawal notice was sent. Sending the product, if possible, with its invoice and original packaging helps the return to be processed quickly; this is a request, not a condition of withdrawal.

The return shipping cost is borne by the Seller. When the Buyer ships using the shipping code provided by the Seller, the Buyer pays no shipping fee.

The Seller refunds the product price and, if paid, the shipping fee using the payment method the Buyer used, within 14 days at the latest from receiving the withdrawal notice. Depending on the bank’s processing time, the amount may take additional time to appear on the card statement.

The Buyer is responsible for changes and deterioration resulting from use that does not comply with the product’s operation, technical specifications and instructions for use.

7. Exceptions to the right of withdrawal

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised, in particular, for the following products:

products made to the Buyer’s specifications or personal needs, custom-made or personalised;
products whose protective elements such as packaging, tape or seal have been opened after delivery and which are unsuitable for return for health and hygiene reasons;
products that spoil quickly or may pass their expiry date;
products that, after delivery, are mixed with other products and by nature cannot be separated;
audio or video recordings, books, digital content and computer consumables whose packaging has been opened after delivery.

Products for which the right of withdrawal cannot be exercised are stated in the product description. Statutory rights concerning defective products are reserved.

8. Defective or wrong product

If the delivered product is defective or does not match the order (for example a wrong product, size or colour), the Buyer may use the options available under the provisions of Law No. 6502 on defective goods: withdrawal from the contract, a reduction in price, free repair, or replacement with a non-defective equivalent.

For returns and exchanges due to a defective or wrong product, all costs including shipping are borne by the Seller. The Buyer sends the notice, with the order code and a photo of the product, to [email protected].

9. Dispute resolution

For disputes arising from this agreement, the Consumer Arbitration Committees at the Buyer’s place of residence or where the consumer transaction was made are competent within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts are competent for disputes above those limits.

The Buyer may send complaints and requests to [email protected] or by phone to +90 543 953 13 58.

10. Formation and entry into force

By ticking the confirmation box on the payment page the Buyer declares that they have read, understood and accepted the Pre-Contract Information Form and this agreement electronically. The agreement is formed and enters into force when payment is completed.

So that the Buyer can keep a durable copy, the order confirmation e-mail contains the text of the Pre-Contract Information Form and of this agreement as at the time of the order.

Information on the processing of personal data is given in the Personal Data Notice (KVKK).