Account Deletion and Data Requests

App and developer

This page applies to the “Istanbul Card Show” mobile app. The app is developed and operated by the following company:

• The event is organized by Croone Organizasyon ve Ticaret Limited Şirketi (the “Company”).
• MERSIS No: 0215069516600001
• Trade Registry No: 1087351
• Address: Fenerbahçe Mah. Iğrıp Sk. No:13 Mükellef Teknoloji 34726 Kadıköy / İstanbul
• Tax Number: 2150695166
• Tax Office: Göztepe

Deleting from inside the app

If you can use the app, follow these steps:

1. Sign in to the app and open the “Account” tab.
2. Tap “Delete account”.
3. Read the list of what is deleted and what is kept, then tap “Continue”.
4. On the “Confirm with your password” screen, enter your account password.
5. Tap “Delete permanently” to confirm.

After you confirm, your account is deleted and you are signed out.

If you cannot access the app: request by email

If you cannot sign in or have uninstalled the app, you can ask for your account to be deleted by writing to us from the email address the account is registered with. So that we can verify your identity, the request must come from that registered address. We complete requests within 30 days at the latest.

Send a deletion request by email

What is deleted

When your account is deleted, the following is deleted:

• Your app account (the email you sign in with and the name shown in the app) and your password
• Your sessions and session keys
• Your Sponsor Challenge points; your scan records are detached from your account (anonymized)
• Photos and captions you shared in ICS Moments
• Your notification preferences, your in-app notifications and the push notification records of your devices

What is not deleted, and why

The records below belong to your ticket purchase, not to your app account. We are required to keep them even after your account is deleted:

• Ticket and order records: for event management and legal obligations, for the periods set by law (up to 10 years).
• Check-in history: for event management and so that draws can be audited; kept for the same period as ticket records.
• Invoice information and financial records: required by tax and commercial law, for the legal retention period (up to 10 years).
• Draw win and prize delivery records, and the participant list of completed draws: so that the draw can be audited; kept for 3 years from the draw.
• Marketing consent records: so that we can prove when and how consent was given or withdrawn; kept for 3 years after the consent is withdrawn.

Good to know

• Deleting your account does not withdraw your marketing consent on its own. You can withdraw it with the “unsubscribe” link in our messages or by writing to us by email.
• A deleted account cannot be restored. You can create a new account later with the same email address.
• Your tickets, and draw entitlements based on tickets (check-in) or on a separate list of participants, are not affected by deleting your account. Your Sponsor Challenge points, and draw entitlements based on them, end when your account is deleted.

For your other rights regarding your personal data and how to exercise them, see the Privacy Policy.

Privacy Policy